Archive for Category: Future of Careers

Gen Y and the Pursuit of Happiness


I’m a huge fan of YPulse, especially their daily newsletter that keeps me up to date on all things Millennial. I was honored to have the opportunity to write a guest blog post for their site. As always, I’d love to know your thoughts on this topic — please share in the Comments!

Gen Y and the Pursuit of Happiness

Could anything be more fundamentally American than the right to life, liberty, and the pursuit of happiness? Probably not. But the definition of that last, elusive word — happiness — seems to be changing dramatically as the Millennial generation enters adulthood.

Ask your parents or grandparents to define happiness and they’ll surely talk about love, friends, and family. Next, they’ll probably mention succeeding in their chosen career, owning a nice home, and having a solid nest egg.

But ask a Gen Y, and the definition of success and happiness may sound quite different. As journalist Hannah Seligson recently wrote of her peers in the Washingtonian, “Instead of a steady job, they want a meaningful one that serves a larger purpose or fulfills a personal passion. And instead of settling down with a spouse and mortgage, they want more years of freedom to chase career dreams and explore different paths before they have to make tradeoffs.”

For Millennials, things like climbing the corporate ladder, socking away money for a home, and building up retirement savings have one serious drawback: they take a lot of time. And, in my experience, Millennials don’t like to wait.

Read the rest of this post at YPulse.com…

Image: iStockphoto

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Does Your Resume “Resunate”?

I recently spoke with Mona Adbel-Hailm, the co-inventor of Resunate.com, to learn more about her company’s new approach to resume creation.

In a nutshell, Resunate enables job seekers to create customized, job specific resumes. As I learned in a demo, your work experience gets screened against any job description and then indicates if you’re a strong match. Resunate then helps you improve your resume accordingly.

Here is my full conversation with Mona:

Q: Who is the team behind Resunate and why did you choose to build a business in the area of job hunting?

A: My co-founders and I met in my last semester of graduate school at Carnegie Mellon University. I became acquainted with a graduate research project, looking at different ways of applying cutting-edge technology to solve labor issues.

Our team interviewed unemployed individuals, asking them what pain points they faced. By and large, [they said] it was the time-consuming process of applying to jobs and tailoring their resumes that frustrated job seekers the most. From there, we spoke with hiring managers and HR directors to learn how they processed job applications. We discovered that employers utilize numerous kinds of technologies to screen candidates.  We keep updating the product based on user feedback and testing new features against employer screening systems.

Q: Are job seekers having success with Resunate?

A: Our most recent study showed that resumes pre-screened with Resunate were two times more likely to be called back for an interview than a candidate’s original resume.

Q: Congratulations! One of the things I learned from our conversation is about the importance of resume parsers. Can you explain what a “parser” is and why job candidates need to know about this?

A: A parser is a tool within every applicant tracking system (ATS) that scans your resume and breaks up the words into a searchable database, removing all styling. The parser also assigns meaning to the content within your resume. This is important for candidates to know because the way you format your resume can affect how easy it is to scan and how much an employer sees.

Additionally, parsers provide employers a synopsis of your key skills when they scan your resume. That’s why it’s so important to have your resume format optimized for these scanning systems.

The greatest way to ensure you have a parser-friendly resume is to build well-organized resumes with as much relevant content to each job you apply to. This ensures the skills employers are looking for are the ones the parser will highlight.

Q: What are the biggest mistakes entry-level job seekers make on their resumes and what can they do to fix them?

A: The biggest mistake is sending out cookie-cutter resumes to every position. This undersells the job seeker and places that resume in the shredder pile. The easiest way entry-level job seekers can improve this is to pay attention to the job description and how they can contribute. Employers want to know how you’ll impact their organization.

Q: How do you see Resunate benefiting employers?

A: We launched a free widget for employers to utilize Resunate as a no-cost professional recruiting solution that enables employers to request applicants to screen themselves against their job opening before applying. Resunate helps employers save time by focusing on the most relevant experiences.

Q: This is all very cool and different. What’s on the horizon for Resunate?

A: We have many new features coming out, all with the goal of providing job seekers more insight into how employers evaluate their job application. One feature will be a “Parser Report” providing job seekers the exact information employers see, in partnership with the parser used by most job boards and Fortune 500 companies.

Another feature is in collaboration with the makers of the Myers Briggs® assessment. This feature, JobFit, will enable job seekers to verify their personality type and their natural work style preferences with Myers Briggs® to gauge job satisfaction, adding a whole new dimension to Resunate.

Thank you to Mona for answering my questions and sharing Resunate with us. Learn more at http://www.resunate.com.

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How Gen Y Navigates Time — and Life

This week I had the pleasure of writing a guest post for the blog of Laura Vanderkam, one of my favorite authors (check out her new book here). Her blog is all about the use of time, so I wrote a post about Millennials and time management…

How Gen Y Navigates Time — and Life

I’ve been working with members of the Millennial Generation (those born approximately 1980 to 1995) for about 10 years now, and one of my biggest observations is that they always seem to be busy.

High school and college students are shuttling between classes, sports, clubs, jobs and social engagements. Young professionals are working full-time and starting businesses on the side. And, of course, they’re accomplishing all of this while texting, IM-ing and playing video games all at the same time.

Okay, maybe I’m exaggerating a little. But not by much. Millennials (also know as Generation Y) are living in a world with more communication tools, more career options, more entertainment choices and more stress than ever before.

Is all this busyness all that bad? I don’t believe it is. I’ve noticed some plusses and minuses to Millennials’ constant busyness that can help people of all generations trying to navigate our increasingly busy world.

Read the rest of this post on Laura Vanderkam’s blog

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Are You Ready to “Crack the New Job Market”? An Interview with R. William Holland

A few months ago I received a surprising email from R. William (Bill) Holland. Bill reached out to tell me about his upcoming book, Cracking the New Job Market: The 7 Rules for Getting Hired in Any Economy, and we also reminisced about our shared connection.

Bill’s son was a classmate of mine in elementary school and his lovely wife was my assistant teacher in 2nd grade! He and his family moved away from my hometown in Connecticut and soon after that and we lost touch. Now, thanks to LinkedIn, we were able to reconnect and discover we both have a passion for helping people find jobs and advance their careers.

Bill sent me a copy of his excellent book and also agreed to answer some questions for my blog. Enjoy!

Q.  So much has been written about the most effective way to write a resume.
What makes your approach unique and particularly effective for Generation Y?

A.  When you use my “value-infused” method, two things happen:  First, it prepares you for other phases of the job search including interviewing, networking and negotiating offers.  Your focus is on what the employer wants from the person they choose to fill the position.  We tell our clients that your resume is not about you—it is about what others want from you.  Employers are impressed by candidates who understand their needs and are responsive to them.

Second, and more important, my methodology facilitates the change in mindset necessary to thrive in the new economy.  Efficient and cost effective value creation is one of the primary requirements for participation in the new economy whether you are a traditional or non-traditional worker or an entrepreneur.  My method is the beginning step to get you into a value creation mindset.

Q. Would you offer some pointers to help Gen Y candidates prepare for job interviews?

A.  We tell our clients that once you have prepared and tweaked your resume for a particular job opening, you have made the interview preparation much easier.  The answer to all interview questions is essentially the same.  Interviews are opportunities to talk about things of interest to the employer.  You know what those are because you prepared your resume in response to them.  Now, as with your resume, the interview is not about you—it’s about what the employer wants from you if you are the successful candidate.

Q.  Many millennial professionals—employed and unemployed—are contemplating changing careers.  You give the uncommon advice not to follow their passion as a guide for making a career choice. Why?

A.  Avoid relying solely on your passion for making a career choice.  If you are passionate about something that someone is willing to pay you for, you are ahead of the game.  But the operative word here is “pay” not “passion.”  Besides, when we rely solely on our passion there is a tendency to get the process backwards.  Substantial numbers of people become passionate about their contribution once they bask in the glory of positive feedback.  Those who develop the mindset to create value in all they do are better positioned to take advantage of serendipity when it shows up.

Q.  You also challenge conventional wisdom about the critical importance of face-to-face networking.

A. Face-to-face networking is important.  But it is limited and limiting.  Social networking, on the other hand, allows any of us—including those who dislike face-to-face networking—to reach out across thousands of networks and connect with a limitless number of people and situations.  Face-to-face networking should be seen for what it is—an appendage to social networking, not a substitute for it.

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Expert Advice for Gen Y Managers

As members of Generation Y (a.k.a. Millennials) continue to enter the workforce in droves, plenty is being written about how to manage these young employees.

I’d like to take a different angle and talk about the fact that Gen Ys are now starting to do the managing. More than a few workplaces — from start-ups to nonprofits to Fortune 500 corporations — are promoting twentysomethings into management roles every day.

To help this new cohort of Gen Y managers, I reached out to some of the best managers I know — from all generations — and asked them what they wish they’d known when they first became leaders. Here are some of their answers:

“I wish I had realized the true impact I could make on people’s careers versus being concerned about whether I was ready for the challenge of managing others. [The people we manage] expect our best efforts, so focus on the needs of the individual you are managing and use the skills that have gotten you to this point. You will always be a work in progress.”
- Robert Daugherty, Retired HR Partner, PricewaterhouseCoopers

“The key to managing others is to put yourself in their shoes. Make sure you understand what their long-term goals are, so that you can structure the day-to-day tasks to support the person’s career development. If you can do that effectively, the person working for you will do a great job and be more willing to go the extra mile.”
- Lauren Porat, Co-Founder, Urban Interns

“I wish I had spent more time getting to know my employees and what motivates them. Playing into different people’s motivations is the best way to manage them to success.”
- Evan Gotlib, SVP Advertising Sales & Creative Services, blip.tv

“It is sometimes difficult to ask others to perform when you have never done it before. Don’t apologize for asking people to do what they are paid to do. Be clear about expectations and what constitutes a job well done.”
- Susan Phillips Bari, President Emeritus, Women’s Business Enterprise National Council

“I wish I had known how important it is to get to know everyone you can in an organization, not just stay clustered with your specific team. Relationships drive so much of business, so the more authentic relationships you can make across departments, the more effective a manager you’ll be.”
- Manisha Thakor, Personal Finance Expert & Author

“I’ve managed people who were 20 years younger and, in some cases, 30 years older. I never focused on their age, but rather sought to tap their passion, a particular experience or skill as a means of engaging them and forging a strong relationship. I don’t get threatened by how much someone may know on a particular topic. I’m willing to listen and learn from them.”
- Linda Descano, CFA, CEO, Women & Co. (a service of Citibank)

“I wish I had known about the ‘praise sandwich’ — delivering constructive criticism between two pieces of positive feedback. No one wants to work for a boss who is hypercritical or insensitive. By acknowledging the good things as part of a difficult conversation, it makes negative feedback more palatable.”
- Meryl Weinsaft Cooper, Co-Author, Be Your Own Best Publicist: How to Use PR Techniques to Get Hired, Noticed & Rewarded at Work

“I wish I had not been is such a rush. Listening to your team and observing their behaviors before determining how to lead them is really critical.”
- Joan Kuhl, Associate Director, Managed Markets Training, Forest Laboratories

As an avid reader, I also asked my expert panelists for their recommendations of the best books for new managers. Here are a few of their selections:

The One-Minute Manager by Ken Blanchard

The First 90 Days: Critical Success Strategies for New Leaders at All Levels by Michael Watkins

The Effective Executive by Peter Drucker

You’re In Charge — Now What? by Thomas J. Neff and James M. Citrin

What’s your best advice for new managers and what books would you recommend? Please share your comments!

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Do You Have Career Blind Spots? An Interview with Alexandra Levit

Alexandra Levit is a good friend and a great career expert. She’s written several terrific career advice books and has just released her latest, Blind Spots: 10 Business Myths You Can’t Afford to Believe on Your New Path to Success.

In today’s post, Alexandra answers some of my questions:

Q. How did you come up with this idea for Blind Spots?

A. I decided to write Blind Spots because I was tired of reading silly theories and platitudes dispensed by business and career authors who sell their work by giving these myths credibility and by telling readers what they want to hear. I wanted to be honest with people about what will render them successful in today’s business world, not yesterday’s. I wanted something out there other than overly provocative advice that hasn’t worked for anyone I know, like quitting your job tomorrow and starting your own business the next day, or marching into your boss’ office and announcing that he should appreciate your individuality.

Q. Which of your “blind spots” do you think most affects Gen Yers, and how can they overcome it?

A. Without question, the myth that it’s best to climb the ladder as fast as possible. Gen Yers must understand that getting promoted year after year requires a near-constant vigilance as well as a laser-sharp focus on work –- often to the detriment of everything else in your life. In Blind Spots, we talk about why it’s best to enjoy your time as a middle manager or individual contributor and how you can really make the most of your working twenties without burning out or being set up to fail.

Q. You mention in your introduction that you would like to help people hone their positive traits like authenticity, perseverance and self-awareness. What would you suggest is the first step in accomplishing this, particularly for young professionals?

A. The first step is to recognize what you don’t know and where you can improve. A lot of what it takes to be successful is already a part of who you are, and with a little self-reflection and the course-correcting offered in Blind Spots, you absolutely have the power to cultivate the skills and attitude that will take you wherever you want to go.

Q. Myth #8 is focused on job security. What is the best thing someone might do to ensure that they don’t get laid off?

A. If word on the street says there will be layoffs, sniff out competitors who do similar work and are in better financial straits, pursue an internal move to a profitable department and nurture your relationships with senior executives.

Q. What is your best advice to young professionals who dream of entrepreneurship?

A. If you want to start a company, the motivation fueled by being bored with your work or hating your boss won’t be enough. You’ll have to think hard about the marketplace and the need for your product or service. Then, be prepared to work at a variety of tasks to bring it to fruition.

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The #1 Millennial Career Advantage

As we enter fall recruiting season on college campuses, many students are concerned about how to position themselves for jobs in the continuingly dismal job market.

To stand out in this economy, everyone needs an angle (or three…or four…). But there is an angle that I think many Millennials overlook, perhaps because it feels so natural to them. In my opinion, the #1 advantage Millennials offer employers is that they are digital natives.

As defined on Wikipedia, a digital native is “a person who was born during or after the general introduction of digital technology, and through interacting with digital technology from an early age, has a greater understanding of its concepts.” (Check out PBS Frontline’s excellent special on this topic.) In other words, if you clicked a mouse before you read a book, you’re a digital native.

I’m not talking here about coding ability, HTML5 design or any other specific technical skill. I’m talking about the overall instinct to use technology to solve challenges and create opportunities. This is a highly valuable career advantage and one that Millennials don’t exploit enough when applying for jobs.

If you’re a young professional, here are some ideas for using your status as a digital native to your advantage:

• Promote your social media knowledge. Many Gen Ys are shocked when I recommend including social media skills on their resumes or LinkedIn profiles. The reality is that everyone doesn’t know how to use Twitter and many employers (especially small business owners) will pay someone to do this. If you consider yourself an expert designer of Facebook fan pages, a super-Tweeter (including using all of the myriad Twitter-related sites like HootSuite and TweetDeck) or you’ve been posting videos to YouTube for years, then this expertise should appear as a skill on your resume and LinkedIn profile.

• Demonstrate the ability to tap your online networks. Many companies today are obsessed with crowdsourcing, a skill that most Millennials possess innately. For instance, if you want to be a journalist, editor or TV producer, you should market your ability to quickly tap your online networks for referrals to sources, information and ideas. This is also a valuable skill for aspiring marketers, recruiters and fundraisers.

• Emphasize your self-sufficiency. While Millennials do require a lot of feedback from employers, what you don’t require is a lot of tech support. According to new research from Bomgar and GigaOm Pro, “Millennials initially seek outside sources to solve their own technology problems versus immediately turning to the IT department when something goes awry. Sixty-one percent said they don’t go to company support first, and the majority (71 percent) had searched for an answer on Google at least once.”

• Market your mobility. Everyone is talking about mobile marketing these days, so if you’re especially good at finding apps for your phone, or — better yet — designing apps, be sure to make this known. Since mobile marketing is still a relatively new field, your natural abilities can stand out when companies are looking to build their mobile strategies. But they won’t know you can do this unless you tell them.

If the above tips resonate with you, be sure to add these digital native skills to your resume and to the “Skills” section of your LinkedIn profile (check out this article from Mashable on how to do that).

What other digital native traits are valuable to employers and overlooked by Gen Ys who possess them? Please share your comments!

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3 Simple Ways to Get More Feedback

When I run training programs for companies on how to better manage their Generation Y talent, there is a certain complaint I hear over and over again:

This generation wants too much feedback!

According to many managers, Gen Y employees want feedback “on-demand” — they want to know how they’re doing after virtually every meeting, presentation, report, project or any other demonstration of their skills.

Most Gen Ys don’t dispute this fact at all. Almost every young employee I’ve questioned about this stereotype has agreed that it’s true: they can’t get enough feedback at work.  This may be because Millennials grew up receiving endless feedback from their performance on video games. Or it may be because they received constant attention and encouragement from their helicopter parents. Or, as digital natives, Gen Ys are used to comparing themselves to the rest of the world with a single click.

Whatever the reasons (and they may be different for each individual), the reality is that most Millennials want more feedback than they’re currently receiving. Many Baby Boomer and Gen X managers are doing their best to provide more feedback — after all, providing feedback is a great way to make one’s employees more productive and successful — but a gap still exists. Remember that for many managers of a previous generation, an annual review was once considered adequate feedback.

In my opinion, the burden to meet Millennials’ feedback needs should not rest entirely with managers. If you are a young professional (or any age professional!) who feels you are not getting enough input from your manager, here are three simple ways to ensure you receive the feedback you want and need:

1. Set a feedback schedule. One of the reasons managers don’t give regular feedback is because they simply don’t have time.  So, make it easier for your manager to assess you by asking to set a regular time to discuss your performance. (This strategy works best if your manager has specifically said that you are asking for too much feedback.) Ask your manager for a daily, weekly, biweekly or monthly meeting (depending on what’s reasonable) to chat about your work and provide you with feedback and guidance.

 

2.Seek out multiple sources of feedback. If regular meetings don’t totally satisfy you, or your manager doesn’t want to meet regularly, this is a smart strategy. Simply look elsewhere. When you have multiple sources of feedback to tap, you can save your most important performance questions for your manager.

 

Even if you have a manager who loves to assess you, it’s still a wise idea to solicit other people for feedback. While you can’t share confidential work product with anyone else, there are many other aspects of your job that others can assess.

 

For instance, seek a mentor in another department who can provide feedback on your email communication skills or your overall professionalism, ask a peer to observe you in a meeting and comment on how you handled yourself or attend a few Toastmasters meetings to receive feedback on your presentation skills.

 

3.Improve your self-analysis skills. The final person you can ask for feedback is yourself. Self-analysis is an important career skill to learn early on in your working life. Continually educate yourself on career-related “soft skills,” such as communication, negotiation, professional etiquette (the many articles here in the Experis Career Center can help), and on the “hard skills” related to the actual work of your job. Then, in any situation where you desire feedback, ask yourself what you did well and what you might improve upon. In most cases, your gut feeling will be correct.

 

What other suggestions do you have for receiving sufficient feedback? Please share!

 

 

 

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Learning About Careers, One Video at a Time: An Interview with shatterbox founder Amanda Holt

With all the disheartening news lately about a double-dip recession and consistently high unemployment, many job seekers are desperate for new career ideas. One great place to seek inspiration is shatterbox, a video-based social community for students and young professionals to find inspiration and share ideas about innovative careers. The site is completely free and is conveniently searchable by industries or keywords.

I recently had the opportunity to speak with shatterbox founder Amanda Holt about why she created the site and how it can help young job seekers.

Q: What is shatterbox and how did you get the idea to start this business?

A. I like to call shatterbox an “inspiration engine” for young people hungry for passionate careers. It’s a video showcase, a social network and a resource blog full of stories, advice and dialogue centered on the idea of finding your place in the career jungle.

The idea for shatterbox was twirling in my brain in some shape or form since college when the daunting task of finding a job became imminent. My friends and peers lined up for corporate consulting and banking interviews and I wondered two things. First, how they knew what they were doing, and second, what was supposed to be my “thing.”

After two unfulfilling, entry-level work experiences, I felt back at square one and came up with a new approach to finding that “thing.” I took people out to lunch — people who were fascinating, young, passionate professionals who’d managed what seemed impossible: they found jobs or started companies they loved. I learned so much about different paths towards career satisfaction that I wanted to capture them and share them.

So, I began filming interviews with these people, creating short video stories and finally built a platform for inspiring students and post-grads to chase their passions and strengths.

Q. The people you profile are very passionate about their careers. What is your best advice to young people who aren’t sure what they’re passionate about?

 

A. Own something. By that I mean, even if you’re a student or you’re uninspired by your job, start a club, blog or a meet-up based on something that is yours and makes you feel good.

For instance, the girls behind “Big Girls, Small Kitchen” stumbled upon a food blogging and book writing career after spending their out-of-work hours blogging about what they loved: food and entertaining. The guys who built Compass Partners simply wanted a network of support for undergraduate entrepreneurs and took that need into their own hands. They created a launch pad for young social entrepreneurs.

You’re bound to produce innovative, interesting things when you’re simply enjoying yourself. Maybe it’ll always be a modest hobby, but I constantly come across stories of exciting side projects leading to a passionate discovery and new businesses.

Q. Since you have a website full of inspiring career stories, what are some of the themes you’ve noticed in those stories of what it takes to be happy in one’s career?

A: Theme 1: Time flies. Loving your job or being a passionate entrepreneur doesn’t mean ideas, deals and money will fly in the windows. It tends to inspire you to spend your days (and often nights) engaged and motivated to produce. There may be grinding days and exhausted nights. However, generally happy professionals I’ve met reflect on their days with the age-old mantra, “Time flies when you’re having fun.” Be willing to give the hours and those hours will give back to you.

Theme 2: Making a mark. The people who inspire me most are those who are inspired to make a difference. Whether it’s a musician touching people through songwriting, a tech entrepreneur building software to help us manage finances or a non-profit worker committing to end childhood hunger, the happiest professionals I know see a direct relationship between their work and changing the world in even the tiniest way.

Q. Why do you think it’s so important to expose recent grads and young professionals to the career stories of others?

A. Because no one should feel blind. I felt blind when I graduated from college. Even after a summer of internships and informational interviews, I still didn’t have an understanding of the opportunities out there for me.

Witnessing and relating to someone’s story and understanding their struggles, fears, triumphs and choices are essential. It’s helpful to know that everyone goes through the rollercoaster in a different way. I discovered that visualizing what a successful and happy future can look like is really empowering. Putting a face and a story to what was once a three-sentence job description can make all the difference.

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Baking for Good…and a Great Career: Interview with Social Entrepreneur Emily Dubner

Emily Dubner is a 2006 college graduate and founder of Baking for Good, an online bakery that gives 15 percent of every purchase to charity. I love this concept and use Baking for Good for most of my business’s holiday and thank you gifts. (Read about one instance of the excellent responses I’ve received to these gifts here).

Besides having a great concept and satisfying my sweet tooth, Emily is an inspiring example of a young professional succeeding with a social enterprise in a tough economy. She was kind enough to take time out of her busy baking and business schedule to answer some of my questions.

Q: Can you please describe Baking for Good?

A: Baking for Good is an online bakery inspired by the idea of a bake sale. We bake delicious, all-natural brownies, cookies and other sweet treats, and we give 15 percent of every purchase to a charity the customer chooses. We’re currently working with over 200 nonprofit and community organizations. We ship nationwide, so our products make great gifts and can be customized for any occasion.

Q: You were in the same class at Harvard and even the same dorm, Kirkland House, as Facebook founder Mark Zuckerberg. I’ll refrain from asking lots of questions about Zuck and instead ask: Do you think your entrepreneurial ambitions started in college?

A: When I was in college, I saw various classmates starting businesses, but at that time I expected that I would stay on a more traditional path. Becoming a lawyer or a doctor was a lot easier to wrap my head around than starting my own business. But when I look back now, I realize that I was entrepreneurial from a really young age. I loved to do craft projects (think rubber stamps, polymer clay and decoupage), and I started mini, short-lived businesses with many of my hobbies when I was little.

Q: What is your advice to current college students with dreams of starting a business someday?

 

A: I think business experience of any kind is immensely helpful for college students with dreams of starting a business. It would be awesome to intern at a start-up or in a big company, but even aside from such “obvious” opportunities, working in a retail store or waiting tables can be really eye-opening and formative. I worked for several summers at an ice cream store, and I learned a ton about customer service, management and small business operations.  

 

Q: You started your professional career as a management consultant after college. What was most helpful about that experience?

 

A: Management consulting was a great way for me to learn about business in broad terms and see how big companies fit together and approach strategic decisions. I learned a lot about organizational design and retail best practices. One of my main clients was a telecom company, and we helped them redesign their retail stores and customer service model. I learned a lot about client management and also how to be very organized and structured in my thinking.

 

Q: What are the biggest challenges of launching and running a business in your 20s? Have you faced any weird comments or negative feedback because you’re so young?

 

A: There are a million challenges that come with launching a business, especially for the first time, but I’ve always tackled one at a time (or several at a time). One of the most challenging parts of running my own business has been realizing that I’m often at the mercy of others, even if I’m technically in charge of the company. More than once, I’ve had to scramble to complete time-sensitive orders when the packaging or ingredient I need has gotten stuck on a FedEx truck.

 

Similarly, it’s been a challenge to run a web business when web development is not my forte. When there’s a glitch in the website, there’s only so much I can do to fix it, so occasionally there are stressful times when I have to wait for my web developers to be able to come to the rescue.

 

I take pride in being young and running my own business, and I think this confidence has helped me avoid negative feedback. When I first tell people what I do, I think some are probably skeptical, but the more I explain, the more they get it and are impressed with the idea and execution.   

 

Q: What have been the biggest rewards?

 

A: I get to work with so many interesting organizations and people. It’s wonderful to see how our charity partners use the money we raise for them, and it’s also really exciting when we delight a customer with treats that exceed their expectations. It’s fun to get to spend every day focused on a product that creates such happiness.

 

Q: You’re very active on Facebook and Twitter. How has social media contributed to the success of Baking for Good?

 

A: Social media has been a really fun way of growing our business. With Facebook, I find that we can keep in touch with customers and easily showcase new treats and special projects.

 

Twitter has allowed for some unexpected surprises; I’ve connected with new customers, made new friends and even gotten some really exciting publicity opportunities as a result. In many ways I find Twitter to be more personal than Facebook, but they both have their benefits.

 

 Thank you again to Emily for answering my questions! 

 

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