Posts Tagged: young professionals

The Dos and Don’ts of Thank You Notes


Last week I talked about how to ask people for advice. This week, I thought it would be helpful to talk about how to thank people for the advice (and any other assistance) you receive. How perfect that it’s Thanksgiving week, too!

Here are my top tips:

Email thank yous are acceptable. I admit I’ve changed my mind over the years about email thank you notes. For a long time, I preached the importance of sending handwritten notes through the mail. I still believe that a handwritten note on lovely stationery makes a great impression; however, I’ve come to accept that email thank you notes, even following a job interview, are perfectly fine (just be sure to research your industry and the type of company you’re applying to — some still prefer a handwritten note).

The main reason I now recommend email thank yous is that today’s world moves really fast and if people don’t receive an email from you within 24 to 48 hours of helping you or interviewing you, they assume you haven’t thanked them. Since snail mail can’t arrive this fast, especially in our world of corporate mailrooms and constant business travel, email is your best bet.

All of this said, I do not recommend texting a thank you in any professional situation. Thank you texts are only appropriate for something very casual, such as, “Thnx for wishing me good luck this morning!” (Of course I reserve the right to change my mind on this subject in a few years when email feels too slow!)

A thank you is always appreciated. I try to avoid using the word “always” in any advice I give, but I’ve racked my brain and can’t think of an occasion where a thank you note wouldn’t be a good idea (okay, I probably wouldn’t say, “Thank you for firing me.”). Even if you did send a thank you when it wasn’t necessary, it’s far worse not to say thank you when you should. I am constantly dismayed by the number of students who email me a career question, I answer it, and then I never receive a thank you. When I called out one student for not thanking me after I provided a lot of advice to her by email, she said, “I didn’t want to bother you with another email.” Trust me: a thank you is not a bother! When someone helps you, say thank you. Always. It makes the person feel that his or her time was appreciated, and it makes that person want to help you again in the future.

Here is a list of some of the occasions that deserve a thank you: when someone gives you advice, guidance or any sort of professional help; when someone makes a networking introduction for you; when someone passes along a job posting; when someone takes you as his or her guest to an event; when someone treats you to a meal; and when someone interviews you for a job.

It’s never too late to say thank you. I’ve had a lot of students ask me “how late is too late to send a thank you note?” and I truly believe that a thank you is always warranted and always appreciated, even if it comes much later than expected. If you do find yourself sending a belated thank you, simply say something like, “I truly apologize for the delay in thanking you…” or “This note is late but I am deeply grateful…” It’s better to feel a bit awkward and do the right thing than to hope the person doesn’t notice that you never showed your gratitude.

A thank you doesn’t have to be long. In terms of what to say in a thank you note or email, my advice is to keep it short and genuine. I like to start with the thank you, then mention something specific the person said or did to show I was listening. For instance, “Thank you very much for taking the time to meet with me this morning. I’m especially grateful for your advice to subscribe to Career Bloggers Daily. I’ve already signed up and look forward to reading it! Thank you again and best regards, Lindsey”

What other advice and tips do you have for saying thank you? Please share in the Comments.

p.s. Happy Thanksgiving!

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How to (and How Not to) Ask for Advice

One of the most common recommendations I give to young professionals is to ask more experienced people for advice. After all, there’s no better way to know how to do something than to ask someone who’s “been there, done that.” This is also known as informational interviewing and it’s a great strategy.

However, what I’ve been observing lately is that a lot of students and recent grads don’t know how best to ask for advice and guidance. The better your ask, the better the answers you’ll receive, so here are some tips:

  • Make it easy for someone to say yes to your request for help. When you ask someone for advice, be specific about the kind of help you need (job hunting advice, career change advice, etc.), request a specific amount of time (1530 minutes is usually appropriate) and offer to call the person or meet at his or her office at his or her convenience. Then, be sure to confirm 24 hours in advance so the person knows you’ll show up.
  • Do not ask to “pick someone’s brain.” Okay this one is more about how not to ask me in particular for advice. Some people don’t mind this phrase, but I definitely do. Why? First of all, I think it sounds kind of gross (think about it). Second of all, it is very one-sided: if you are picking my brain, what’s in this conversation for me? It feels as if I’ll be left brainless afterwards. My advice is to always request advice in a way that makes the ask-ee feel respected and like he or she will leave the conversation with something, too.
  • Be specific. Instead of saying, “I’d like to hear some general advice” or “I’m happy to know anything,” show that you’ve done your homework and you are looking for particular advice or tips. For instance, “I know that you started your career in accounting, but you switched over to consulting. I’m thinking of doing the same and would be interested to hear how you made the decision.” Or, “I am not sure what I want to do after graduation, but I know I want to use my writing skills. Can you share some advice on how you’ve built a career with your writing?” It’s perfectly fine to prepare a specific list of a few questions to guide the conversation. Don’t bring a laundry list, though — five questions is about right.
  • Request “assignments.” One of the ways to turn an informational interview into a real relationship is to ask for the person to give you a few assignments, such as recommending that you subscribe to a particular industry e-newsletter, join the discussions in a particular LinkedIn group or read a specific business book. The reason I like this strategy is that it gives you a reason to follow up with this person in the future when you’ve accomplished the assignment that he or she has recommended. It’s a way to show that you are a person who listens and takes action, and it sparks another conversation about the action you’ve taken.
  • Ask, “Is there anything I can do to help you?” Even though you’re a student or just starting out in your career, you never know how you might be able to help another person. By asking this question, you are showing that you understand that the best networking relationships are mutually beneficial. Even if the person doesn’t need anything right now, he or she may want to reach out to you in the future and this question sets up that opportunity.
  • Say thank you. I’ve written about this before, but it bears repeating. I am constantly shocked at how many students email me for advice, I respond to their request and then I never hear from that student again. I once asked a student why she never thanked me, and she said, “I know you are really busy so I didn’t want to bother you with another email.” Trust me — receiving a thank you is never a bother. Thanking someone after he or she has helped you is an absolute must and will make it more likely that this person will want to help you again in the future.

Do you have any other dos and don’ts for asking more experienced people for advice? Please share!

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Declare the Month of NO-vember

A few years ago I worked with an excellent life coach who helped me deal with, among other issues, stress. She asked me to bring my calendar to one of our sessions and together we looked at the number of meetings, phone calls, networking events, personal events, deadlines and errands I tried to fit into every week.

“Um, any guesses why you’re stressed?” she asked with a smile.

It suddenly seemed so obvious. My calendar was packed. Overflowing. I was stressed because, like so many people, I was trying to do too much. I was saying yes to absolutely every invitation and project. In the process, I was saying no to my own sanity.

This exercise happened to take place in the fall, so my coach assigned me the challenge of saying no more often in the hopes of clearing more space in my calendar. I decided to declare the 11th month of the year the month of “NO-vember” and say no to every non-essential activity or obligation that came my way during those 30 days. My default answer to every invitation or non-essential assignment (obviously I said yes to existing project deadlines and client requests), became “no,” “not now” or “let me get back to you.”

Here’s what I experienced, and what you might experience if you declare your own month of NO-vember:

  • I became clearer on what I really wanted to do. Because I challenged myself to say no more often, when I felt myself desperately wanting to say yes to an opportunity, I realized what I really wanted — which projects got me most excited, which networking events felt most valuable, which activities really moved my career forward.  If you find yourself undecided about where to take your career, try saying no more often and you’ll find the right opportunities make themselves clear and become absolute “yeses.”
  • I accomplished more of my short-term and long-term goals. By clearing my calendar, I had time to get things done and start on projects that had been on my to-do list forever. I ended each day with a true sense of accomplishment. I know this is a “duh” — when you have more time, you can accomplish more — but we often forget that if you want to get things done, you have to make time to do things.
  • I had more energy. When you work too hard and run from meeting to meeting to phone call to phone call to drinks to dinner to bed, you have no time to stop and refuel. I really do love the buzz and energy of being busy, but the truth is that when I’m really busy and overscheduled, I don’t feel buzzed and energetic; I feel really tired.

And, perhaps most surprising:

  • No one really noticed! I thought all of my friends, professional colleagues and others would react negatively to my nos. I thought I’d lose multiple opportunities. I thought I’d get angry emails or phone calls from people who felt ignored or rejected. Instead, almost every time I said no to something, the response was, “okay.” Could it be that other people say no all the time? As a long-time people-pleaser, this was a revelation. I though you had to say “yes” all the time to be successful. What I learned in my month of NO-vember is that it is absolutely okay to say “no,” “not now” or “let me think about it” any month of the year.

I hope you’ll consider saying no more often this month or any month. And, as you’ve probably guessed, if you have a request for me this November, the answer will probably be a polite but firm NO.

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6 Common Sense Job Search Tips

Last week’s post, “5 Simple But Brilliant Job Interview Strategies,” generated a lot of feedback, particularly from recruiters who told me how often job seekers make seemingly obvious mistakes such as spelling a recruiter’s name incorrectly. This reminded me of the fact that, as Voltaire famously said, “Common sense is not so common.”

So today I wanted to share some additional seemingly simple career tips that many job seekers overlook.

1. Use your career services office. College career centers have very helpful (and usually free) resources — exclusive job databases, resume workshops, mock interview sessions, career counseling, salary negotiation guidance and much more. If you’ve never visited your university’s career center (which is often available after you’ve graduated as well), you are seriously missing out.

2. Alter your search criteria. When you’ve searching for opportunities on jobs websites, don’t get stuck in a rut of using the same search terms over and over again. Dig deeper and expose yourself to more opportunities by expanding your search to new keywords (such as “communications” in addition to “public relations”), new sectors (such as government and nonprofit if you have been looking only at corporations) and further distances from your desired location (such as the San Fernando Valley if you’ve been looking in Los Angeles or Westchester County and New Jersey if you’ve been looking in New York City).

3. Set your Facebook profile to private. While you’re sitting at your computer searching for jobs, click over to your Facebook profile and make sure your privacy settings are set to the maximum. Many recruiters regularly check out candidates on Facebook, so even if you believe your profile is harmless, it’s better to be safe than sorry.

4. Check your messages. Particularly for a generation that’s known for being permanently connected to technology devices, there is no excuse for not returning a call or email within a few hours. Especially if you’re engaged in an active job hunt, check your messages frequently.

5. Don’t be too early for a job interview. While we’ve all heard the advice never, ever to arrive late to a job interview, employers are equally peeved when you arrive too early. By all means get to the company’s  building or parking lot as early as you’d like, but don’t enter the actual office any more than 15 minutes before your scheduled interview time.

6. Smile. I’m surprised at how many recruiters tell me that a smile really makes a difference at a job fair, networking event or interview. Even when you’re nervous, a genuine grin helps convince an employer that you’d be a good person to have around. So show those pearly whites!

What other common sense tips do you recommend? Please share!

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Stop bashing Gen Y workers!

I try to read everything in the news about Generation Y and careers. This means I regularly find myself plodding through frustrating stories about how the Millennials are “entitled,” “coddled” and “disloyal.” Friday’s article on MSNBC.com is yet another maddening example.

When did the Baby Boomers mantra “Don’t trust anyone over 30” turn into “Don’t trust anyone under 30”?

Why, during the worst economy in over 60 years, would anyone tell our youngest workers—our future leaders—that they are “not special” and “woefully unprepared”? If we said this about any other type of worker, it would be discrimination. Why is it okay to bash young workers?

I acknowledge that many Millennials (those born in the 1980s and 90s) are not as prepared as previous generations when it comes to some very important areas of work, such as writing skills and professionalism. I would argue in return that they are significantly more prepared in such very important areas as technology and globalization.

And yes, many young workers like to change jobs frequently. But this is a natural and understandable result of growing up in a time of unprecedented economic expansion, the dot com revolution and rounds upon rounds of corporate downsizings. Millennials know they’ll never work at one company for 30 years and retire with a gold watch. They’re not disloyal; they’re realistic. And, when they find a company that has adapted to the new realities of the workforce, such as Zappos.com, they do stay. (more…)

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What young professionals need to know about the current financial crisis

One of my “absolute must” tips for young professionals is to read a national newspaper every day. It’s essential to be knowledgeable about current events that might affect your career prospects, especially if the news is relevant to your particular industry.

For anyone working or job hunting today, the state of the U.S. economy is one of — if not the #1 — issue to know about. Luckily, today’s New York Times features a great article summarizing the current financial crisis in understandable language. The article, “Can’t Grasp the Credit Crisis? Join the Club,” by David Leonhardt,  answers this complicated question:

So how is it that a mess concentrated in one part of the mortgage business — subprime loans — has frozen the credit markets, sent stock markets gyrating, caused the collapse of Bear Stearns, left the economy on the brink of the worst recession in a generation and forced the Federal Reserve to take its boldest action since the Depression?

As one of my favorite newscasters, Pat Kiernan of NY1, said this morning during my favorite segment, “In the Papers,” if you only read one story on the financial crisis, read this one.

Click here for the full article. 

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